Client Feedback For ERP Implementation

Basic Information :

SPOC Name *

Designation *

School Name *

Implementer Name *

Project Start Date*

Project End Date*

Your input is invaluable in helping us enhance our services and ensure your satisfaction.

Star Rating : 1 2 3 4 5

1. Unsatisfactory 2. Needs Improvement 3. Satisfactory 4. Above Expectations 5. Outstanding

1. Overall Satisfaction about software implementation.

How satisfied are you with the software implementation? *

2. Implementation Process

How would you rate the implementation process? *

3. Implementation Personnel Evaluation

a. Professionalism

How would you rate the professionalism of the implementation consultant?*

b. Technical Knowledge

How would you rate about the technical knowledge of the implementation consultant?*

c. Responsiveness

How responsive was the implementation consultant to your questions and concerns?*

d. Problem-Solving Skills

How would you rate the implementation consultant's problem-solving skills during the project?*

4. Communication

How satisfied were you with the communication from our team during the implementation?*

5. Training and Support

How effective was the training and support provided during the implementation? *

Any Remarks *

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